Do you have a refund policy?
All sales are final.
I’ve made a purchase, how do I download my image(s)?
After purchasing your image(s), you will receive an email with a link to download the photo(s). After you click the link, you will have 24 hours to download the image(s) before the link expires. If you do not receive this email, feel free to reach out to us at firstname.lastname@example.org
Are your images model released?
Yes, we require that any image containing a recognizable person must have a model release on file before it is allowed into our collection. If needed, we are happy to provide redacted copies of model releases upon request.
What if I want to use a photo exclusively?
We do have a temporary photo retirement option for those who would like to have exclusive rights of any photo. Please send an email to email@example.com for more information.
How do I become a contributor?
We are currently not accepting contributing photographers at this time. Feel free to sign up for our newsletters to receive new updates as we have them.
What payment options do you accept?
For standard pay-as-you-go purchases, we take credit cards (Visa, MasterCard, and American Express) and PayPal.
Are all photos under a standard license?
Yes, all photos are under a standard license.
Our standard license includes:
Unlimited digital reproduction (ebooks, email, websites, etc.)
Up to 300k physical prints (books, magazines, advertising, etc.)
TV, online videos, and film views (Projects with a budget of 15k and below)
What if my needs fall outside of standard license usage?
If your photo needs fall outside of our standard licensing, such as using our photos for resale on merchandise or using our photos on projects with large budgets, send an email to firstname.lastname@example.org for more information on our extended license.
Where can I find your terms and conditions?
You can find our terms and conditions here.